Last updated: 19 August 2026
1. Changing Your Mind
When you purchase goods from Snare Locker online, you generally have the right to cancel your order within 14 days of receiving the goods, without having to give a reason.
If you wish to cancel your purchase, please contact us in writing at hello@snarelocker.ie within the 14-day cancellation period.
After notifying us that you wish to cancel, you must return the goods to us within a further 14 days.
Goods should be returned in suitable condition and, where reasonably possible, with their original packaging and accessories.
You are responsible for the direct cost of returning goods when cancelling because you have changed your mind.
We may make a deduction from the refund if the value of the goods has been reduced by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not affect your statutory rights relating to faulty, defective or misdescribed goods.
2. Refunds for Change-of-Mind Returns
Once you have cancelled your purchase, we will refund the payments received from you, including the standard delivery charge originally paid.
We will normally issue the refund within 14 days of receiving the returned goods, or, where applicable, within 14 days of receiving evidence that the goods have been returned.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
3. Faulty, Damaged or Incorrect Goods
If goods are faulty, damaged, not as described or otherwise do not conform to the contract, please contact us at hello@snarelocker.ie as soon as possible.
Your statutory consumer rights apply to these situations.
Where a fault is reported within 30 days of receiving the goods, you generally have the right to terminate the contract and receive a full refund, or you may choose a repair or replacement where appropriate.
After 30 days, you may still have rights to a repair, replacement, price reduction or refund depending on the circumstances and seriousness of the issue.
We will cover the reasonable cost of returning goods where the return is required because the goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
4. Damaged Goods on Delivery
If your order arrives damaged, please contact us at hello@snarelocker.ie and provide photographs of the packaging and the damaged goods where possible.
We will work with you to resolve the issue in accordance with your statutory consumer rights.
Please retain the original packaging until the matter has been resolved, where possible.
5. Exchanges
We may offer an exchange where appropriate and subject to product availability.
An exchange offered as a goodwill option does not affect your statutory rights relating to faulty, defective or misdescribed goods.
6. Items That Cannot Be Returned
The statutory 14-day cancellation right does not apply to certain types of goods, including personalised or made-to-order goods and certain goods which cannot be returned for health or hygiene reasons.
If Snare Locker sells any products falling within a statutory exception, this will be clearly communicated to the customer before purchase.
These exceptions do not remove your statutory rights where goods are faulty, defective or otherwise fail to conform to the contract.
7. How to Request a Return
To request a return or report a problem with an order, please contact:
Snare Locker
Email: hello@snarelocker.ie
Please include your order number and a brief description of the reason for the return.
We will provide further instructions on how and where to return the goods.
